Performs quality and timely connects and disconnects water and sprinkler services within the city of Commerce. Installs, repairs and inspects water meters, meter pits and meter reading equipment, valves, pressure regulators and flow testing meters. Responds to customer service requests, including but not limited to: connections, disconnects, rereading meters, and checking for leaks.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Connects and disconnects water services at the customer’s request.
- Disconnects water service for non-payment; reconnects services when payment has been received and is validated by the Utility Supervisor.
- Install and exchange water meters; returning pulled meter to service center to return to inventory.
- Work trouble orders for stopped meters, illegal usage, and customer requested re-reads, and meter tests in accordance with fees established by City Ordinance.
- Assists in the preparation and distribution of utility related information as directed.
- Research meter read issues and coordinates with applicable departments to resolve those issues.
- Maintains and inspects assigned vehicle.
- Reports meter tampering and services which are not up to code; provides photos and reports as necessary.
- Reviews Sensus reports for any alerts, unread meter, and any other meter outliers.
- Supports the relationship between the City of Commerce and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City Staff; maintains confidentiality of work-related issues and City information.
- Performs all duties in conformance to appropriate quality and security standards.
- Performs all other duties as required or as assigned by the Utilities Supervisor within finance department.
DESIRED MINIMUM QUALIFICATIONS
Education and Experience:
- High School diploma or GED equivalent is required;
- Two-years of experience working with water meters is preferred but not required;
- A valid Texas driver license with an acceptable driving record
Knowledge, Skills and Abilities:
(A) Some knowledge of City organization, equipment, facilities, operations, policies and procedures; and
(B) Skill and knowledge of meters; and
(C) Ability to communicate effectively verbally and in writing; ability to establish and maintain effective working relationships with employees, other departments and the public; ability to understand and carry out written and oral instructions; and
(D) Ability to multi-task in a challenging and sometimes stressful environment; and the ability to handle stressful situations without allowing it to impact subsequent encounters with other personnel and the public.
(E) Ability to operate a computer utilizing both standard and specialized software; and
(F) Provide Effective Customer Service and deal tactfully and courteously with customers.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves sitting, standing, walking, talking, lifting, carrying, hearing, using hands to handle, touch, feel or operate objects, tools, or controls and reaching with hands and arms. The employee is frequently required to sit.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee may occasionally push, pull, lift and/or carry up to 10 pounds and occasionally exert up to 10 pounds of force while carrying, pushing, pulling or otherwise moving objects.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works outdoors. The employee frequently works near or in proximity to citizens in the community and other city employees.
The noise level in the work environment is usually mild to moderate.
COMPENSATION AND BENEFITS
A copy of the City’s Step & Grade/Pay plan regarding compensation can be found online at: https://commercetx.org/open-data/#146-personnel
The City of Commerce offers a competitive benefits package including a contributory retirement plan, medical, dental and vision insurance for City employees paid for 100% by the employer, life and disability insurance, and paid time off.
Formal application, rating of education and experience; oral interview and reference check; job related tests may be required; drug screen; final selection and pre-employment medical examination. NOTE: Appointees will be subject to completion of a standard probationary period.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The City of Commerce is an “at will” employer. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
By submitting this application, applicant certifies they have been provided a copy of this job description.
|Reports To||Utilities Supervisor|