Utility Services


Deposits for Utility Service (Residential Customers) $150.00

Application Fee/Connection Fee $30.00

Annual Residential Life, Health and Safety Inspection (Rental Properties Only) $25.00

Application for Utility Service

Landlord Program Application

Residential Occupancy Inspection Request Form

Transfer Utility Service Form

Disconnect Utility Service Form

Direct Payment Authorization Form

IRIS Notification Sign up Form

Rita Krodle
Rita KrodleUtility Supervisor

Application should be completed on the form listed above or in person on the kiosk in the lobby of City Hall. Deposit must be paid in cash or by credit card. There is a 3% processing fee for a credit card. No checks will be accepted for deposits. Deposit is due in full at time of service. Water will be turned on on the day that the deposit is received, if it is prior to 3:00 p.m. Otherwise, water will be turned on the next regular business day.

Call Utility Customer Service for all commercial deposits and rates. (903) 886-1100

Garbage Collection

City of Commerce residents receive garbage collection twice a week. Collection days are Monday & Thursday or Tuesday & Friday, depending on the area of town in which you live. Garbage must be at the curb no later than 7:00 a.m. and cannot be set out prior to the day of pick up. For route schedules call (903) 886-1100.

Residential Fee $19.66 plus tax

Clean Commerce Campaign: Bulk Trash Pick-up Dates
Map for Bulk Trash Pick-up Regions

Repair Service

Call (903) 886-1152 for the following:

  • Sewer Backups
  • Water Line Breaks
  • Sewer/Water Line Locates
  • Street Repairs

Residential Water Rates

Monthly Demand Rate $21.00

0-4,000 gallons $3.75/1000 gallons

4,001-15,000 gallons $6.50/1000 gallons

15,001-50,000 gallons $7.50/1000 gallons

Over 50,000 gallons $8.50/1000 gallons

Residential Sewer Rates

Monthly Demand Rate $13.00

0-4,000 gallons $7.00/1000 gallons

5-10,000 gallons $7.50/1000 gallons

*maximum of 10,000 gallons

FY24 Rate Customer Memo

Street Maintenance Fee

Single Family Home $5.00 per month
Multi Family Account $5.00 per unit per month

Non-Residential Accounts

  • Tier 1 $15.00 per month
  • Tier 2 $25.00 per month
  • Tier 3 $35.00 per month
  • Tier 4 $45.00 per month

Utility Billing

Payment for utility service is due upon receipt and past due 20 days from the billing date. A 10% late penalty is charged for payments received after 4:00 p.m. on the 20th day.

The City accepts Visa/MasterCard for utility payments. There is a 3% processing fee, based on the amount of the transaction, for making credit card payments.

Bank Drafting

Customers may bank draft their utility payments each month. Complete the Bank Draft form to be set up.

Make Payments Online

Create a login or make a one-time payment through the online portal.

Temporary Services

Temporary water service is available for a one-week period for the purpose of cleaning or showing a vacant residence. The cost for this service is $50.00. If 1,000 gallons or more of water is used, the service will be turned on and utilities will be charged to the owner.

Meter Re-Reads

At the customer’s request, meters will be re-read. A customer will be allowed one free re-read annually. All additional re-reads will be charged at $30.00 each unless the meter has been read incorrectly.

Disconnection for Delinquency

On failure to pay a utility account within thirty (30) days of the billing date a $30.00 processing fee will be applied to the account and service will be discontinued until the processing fee, penalties, and delinquent amounts are paid. An additional service charge of $30.00 will be made for any re-connection made during any hours other than 8:00 a.m. to 4:00 p.m. on Monday through Friday, anytime on Saturday or Sunday or during any holiday observed by the personnel at City Hall.

  • New ways to pay from the city of commerce. WEB, Online, IVR, Phone, Bank draft payments all available. One time, recurring, auto-payments.